FAQ

A quel coursier faisons-nous appel pour les livraisons?

We use DHL to send all of our orders and they are forwarded to the national postal service on arrival in the country of destination.

Quelle est la durée des livraisons?

International orders generally take between 1-3 working days to arrive. A delivery within Germany usually takes 1-2 working days.

Combien coute le service de livraison?

We offer FREE Delivery on all orders over €50 / £50 / 50 CHF.

Puis-je suivre à la trace ma livraison?

Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.

Faites vous des livraisons dans mon pays?

We currently ship to the following countries: Austria, Belgium, Finland, France, Germany, Netherlands, Spain, Sweden, Switzerland, Ireland and the UK.

Quels sont les modes de paiements?

We currently accept all relevant credit and debit cards including Visa, Mastercard, PayPal and Postfinance.

Quel devise principale pour les achats?

We accept payment in Euros, GBP and CHF only.

Quelle est votre politique de retour?

If you are not completely happy with the goods that you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Offrez vous un remboursement ou un échange en cas de retour?.

We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

Please enclose the completed Returns Form with your goods, and make sure all returned items are well packaged, so as not to be damaged in the post.

Comment puis-je retourner un produit?

To return an item you can simply complete the enclosed returns form and attach the return address to the package and take it to your local post office.

Qui paie pour le retour?

We offer FREE return postage on all orders returned within 14 days of receipt.

Confirmez vous la reception du produit en cas de retour?

We aim to process returns within 2 working days of receiving them. You will be notified by email once the returns process is complete.